Return & Refund Policy

Effective Date

June 17, 2025

Company Name: Promote Sphere
Website: https://www.promotesphere.com

1. Digital Service Model

Promote Sphere offers a digital collaboration platform for Brands and Influencers. Since we do not offer physical products, no returns are applicable. However, we do offer a structured refund policy under specific circumstances.

2. Refund Eligibility

Refunds may be requested in the following scenarios:

  • No Influencer Accepted the Requirement: If no influencer accepts a brand’s requirement within the active duration, the brand is eligible for a refund of the deal amount minus service charges.
  • Deal Cancelled Before Execution: If a confirmed deal is mutually cancelled before any deliverables are exchanged, a partial refund may be issued upon review.
  • Non-Performance or Incomplete Delivery: If an Influencer fails to deliver the agreed content within the confirmed deadline, the brand may report the issue. Our team will investigate and issue a refund if necessary.

3. Refund Process

  1. Initiation: The user (Brand or Influencer) must submit a refund request through the platform’s support section or via email to info@promotesphere.com.
  2. Verification: Our team will review chat logs, transaction history, and deal status to determine eligibility.
  3. Resolution: If approved, the refund will be processed to the original wallet/account within 7-10 business days.
  4. Partial Deductions: All refunds will be processed after deducting applicable platform service fees and processing charges.

4. Non-Refundable Cases

  • Deliverables were completed and approved.
  • Payment disputes resulting from deals made outside the platform.
  • Delay caused by Brand/Influencer inactivity or miscommunication.
  • Withdrawal requests from Influencers after fund release.

5. Disputes & Resolution

In the event of a dispute, both parties must cooperate during the resolution process. Promote Sphere’s decision will be final and binding after a fair internal review.

6. Contact Us

For refund-related concerns or assistance, contact: